Reviews

Excellent! Outstanding! Honest! These are just a few words I can use to describe my experience with Serveway and my technician Juan Herrera. I reached out to Serveway for a second opinion on an issue with my HVAC. The great service started with Elisha and continued on to the technician. Juan listened and did a thorough assessment of our system. He gave us information about the issue that 3 previous techs from another company did not! His honest feedback saved us $2,500! I will definitely use Serveway again and will request Juan as well! Thank you Serveway. Thank you Juan.⭐️⭐️⭐️⭐️⭐️

Serveway has great customer service and show they really care about their clients. We had our a/c go out late in the day and they still got a team out to check it and diagnose. Techs were very friendly and caring as well! More than any techs I’ve seen! The owner is very caring and reasonable and is looking out for his clients. Outstanding customer service from the company all around.⭐️⭐️⭐️⭐️⭐️

It took me too long to find Serveway but it was worth the wait. I was cycling through AC company after AC company trying to fix my issues and I kept feeling like I was getting scammed.. It wasn’t until (I think the owner?) of Serveway came out and I finally felt like I was provided with what was best for my home. I’ve used Serveway ever since and have never been disappointed.⭐️⭐️⭐️⭐️⭐️

Serveway has been a great partner over the years for any of my HVAC needs. We appreciate that the Technicians are consistently the same folks, which allows us to build trust and confidence in them. Kelon in particular is great to work with! Whether working with Tech or the folks in the office on phone, Serveway is always friendly, trustworthy, and honest.⭐️⭐️⭐️⭐️⭐️

The service was amazing! The lady I talked to went out of her to help me and get things done as soon as possible! The technician was also very helpful, knowledgeable, and even came back to make sure everything was running properly!⭐️⭐️⭐️⭐️⭐️

This company is amazing! I called and had a quick response. They were able to send a technician same day and he was very punctual. They gave me a two hour time window from 4 to 6 and he showed up at 4:30. Roberto was nothing but professional and kind from the moment he stepped in to our home. Grateful for Serveway and all they’ve done.⭐️⭐️⭐️⭐️⭐️

Our company has been using Serveway since 2019. Serveway technicians are the best in their field. They’re professional, on time and continuously keep you updated on the progress of the project. Would highly recommend Serveway to anyone having HVAC issues.⭐️⭐️⭐️⭐️⭐️

I had a great experience with Serveway Heating and Air. They showed up within the appointment window and gave me a 30 min ETA before arrival. Kelon was very thorough and professional. Shoe covers and everything. A+ service⭐️⭐️⭐️⭐️⭐️

I could not be more thrilled with the service level I received from the entire team! We had our entire system replaced due to age and it finally conking out and got the exact product we were hoping to get. We were able to get on the schedule quickly and the units replaced within a day with great communication and results from the whole team. I commend Serveway for their three step process to include an internal post-install inspection to make sure the installers did everything correctly. I’ve recommended them and used them for clients before but won’t be using ...

Serveway has been awesome! We had our AC stop working one late evening and they were out the next day. The technician was great at communicating when they were on their way so I was able to come home from work. He did a thorough inspection of everything and it turned out to be a simple repair. I was extremely thankful for the time spent and finding the true issue instead of just selling an expensive repair. He also provided a couple of options that we could look at doing in the future, but did not pressure that everything g ...

Roberto with Serveway came out on short notice to inspect ducts and one AC unit. He explained everything he was doing and was patient with questions. He gave priority-based recommendations for potential work which was very helpful. Diagnostic fee was very reasonable – $89 and costs for potential repairs and cleaning were reasonable as well. Recommend Serveway and Roberto.⭐️⭐️⭐️⭐️⭐️

Had the best technicians come out to clean the ducts of our newly purchased home. They were extremely professional, kind, and did a great job. We had them come back a month later to do another property. Elizabeth is also the best — so kind and accommodating, we definitely recommend Serveway and will keep using them for our Dallas home needs in the future.

Serveway has always been a 5 star experience for the past 8 years for us! Even from Dallas to the country where we live, their service shines above the sea of a/c competitors in the metroplex! Thank you Serveway, every time ⭐️⭐️⭐️⭐️⭐️

Affordable tune ups and great service. Did a tune-up that was significantly more in-depth than the one from a competitor last year. Roberto provided great service. If the company takes requests, I would absolutely ask for him again next year.

I’ve always had professional services from Serveway from the very beginning. The guys explain things about the system in terms I can understand and the owner even helped me, on a couple of occasions, to understand on how to operate the emergency heat option in the winter. You just have to get to know your unit. The office personnel is always courteous and they call after the service is complete to make sure you’re good.

Serveway did an excellent job. We had 2 other companies come evaluate our heater problem and they could not fix it. Serveway fixed our problem. The technician was a really good communicator, very knowledgeable and very respectful!

I can’t speak well enough of the work done by Serveway. They worked to fix the problem and were honest from the start. Highly recommend calling them if you have an issue and expect service at the highest level. Thank you all for your work and you will be the only ones I call from now on.

Everyone that I’ve encountered have been awesome! Liz was most informative and helpful during the scheduling process, and Kelon, the tech was knowledgeable, informative, most detailed, polite, and respectful. He answered all of my questions and addressed all my concerns. Keep your the great work, and I would highly recommend them to anyone needing a/c and heating help.

Serveway has repaired and installed a new system in my home. They are always polite and very easy to work with. Elizabeth is great and extremely friendly. Always support local.

We were recommended to Serveway by our children who had been very happy with their service. First, I chatted with Elizabeth who explained their service. She was delightful, knowledgeable about the services they offered and helpful in answering all of my questions. The young man that came to perform the service, Carson, was equally wonderful. He called before arrival and was polite from the very beginning, putting on booties upon entering our home. Carson answered all our questions and performed a full service on our unit. The service was more complete than I had read on several other sites for ...