My home warranty company selected this company. I was pleasantly surprised. The person who showed up was the owner, I think. He was VERY professional and helpful, as well as let me know exactly what I needed to do to keep my system maintained. I just submitted for an A/C tune-up and REQUESTED they send Serveway out again.
- Latasha S. Dallas, TX
Serveway is a great company that really cares about families being comfortable in their home. I will recommend them to all my friends.
- Owen R. Frisco, Texas
Brian, the technician was knowledgeable and worked quickly to locate the issue. He identified the issue and had the part on his truck. I have heat again. 🙂 Thank you Serveway for the communication (via text, email and phone call) that helped me know when to be home, when the tech would arrive and an electronic copy of my receipt.
- Libby D. Plano, Texas
By far the best HVAC company I have used in Dallas !!! We have had Brian out here several times and he is extremely knowledgeable and helpful in describing the problems we have had as well as educating us on ongoing maintenance. It seems the company has a customer service culture and it shows from both the home office and the field !!!
- Brad B. Dallas, Texas
Right from the beginning, ServeWay employees were professional and timely. From the initial call, I was scheduled at a date of my convenience (which was less then a week). That morning, I received a phone call from Silvister and a text message saying they were on their way and giving me the ability to track them. They were exactly on time. The job took a few hours and the whole time, they were friendly, but also remained professional. They covered my belongings and furniture, as to not get them covered in any dust during the cleaning and afterwards they also vacuumed the area under each vent. This is the second time I have used this company and I would not hesitate to call them up at anytime.
- Lisa R. Dallas, Texas
Professional and punctual, which is greatly appreciated in today's business. Oscar was helpful and informative.
- Laurence M. Dallas, Texas
Brian is a true professional and puts the customer first. Brian is knowledgeable and willing to work with you on your best options. On a Friday, 5pm he offered to go out of his way to get the parts needed for the job, parts office was closed, but that alone showed he cared. His team is growing and makes a lot sense how he treats his customers. Call Serveway for your heating and air condition needs.
- Ryan M. Dallas, Texas
Let me start by saying Serveway is a great company! We had them come do our spring tune up this past spring, and then in the middle of the summer on a Saturday our AC stopped working. Brian, came to our rescue and got it working for us, informed us of some not so great news, and then was very honest about how we needed to handle the problem. I'm always weary of AC companies because most are not honest, Serveway is honest and reliable with outstanding customer service! They are now the only company I will call.
- Sara M. Plano, Texas
These guys just finished up my service call and it was a great experience. Multiple technicians came out and all were extremely professional and courteous. They worked well as a team as they worked to diagnose my problem. They seemed to investigate my whole system thoroughly before they came to a "quick" conclusion on what the problem was. In addition, they did find a problem with some work done by a previous company (who was a nightmare to work with). The technician took a picture of the issue and sat down to explain with me what the problem was and what could happen. They were respectful of the other company (even though was not) and, while they could fix it at a cost, they suggested I have have the other company return to fix the work. I would use the company again without any hesitation and highly recommend them to others.
- Al Strong
Exactly the way it should be. I called, they answered. They told me a time, they showed up in that time. They diagnosed, discussed, showed options, and repaired. Offered service after the fact and advised of things to watch out for. Great experience. No complaints.